Bassin & Hession Orthodontics Oneida New York, Norwich NY, SureSmile® orthodontic treatment, Syracuse, New Hartford, New York, Central New York, Utica, NY, Clinton, Herkimer, Rome New York, Whitesboro, teeth, tooth, dental alignment, x-rays of teeth, facial bones and jaws.

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Patient Survey

PATIENT SATISFACTION SURVEY

Our ongoing mission is to continually improve our quality of sevice and the quality of you experience.
Please help us serve you better by taking a moment to give us your feedback. Feel free to use the comments section to elaborate on your answers. Thank you.

How would you rate your overall service experience with our practice?	Excellent Good Fair Poor
How pleased were you with our service during your most recent visit with us?	Very pleased Pleased Neither pleased nor displeased Displeased
Please rate the following criteria (scale of 1 to 5 with 5 being the best):
Telephone demeanor of staff	1 2 3 4 5
Convenience of your appointment time	1 2 3 4 5
Greeting upon arrival	1 2 3 4 5
Helpfulness of our staff	1 2 3 4 5
Sensitivity & attentiveness of doctors	1 2 3 4 5
Explanations provided / questions answered	1 2 3 4 5
Are you aware that our practice is currently accepting new patients?	Yes No
Do you feel positive enough about our practice to refer family or friends?	Yes No
Which office do you visit?	Oneida Norwich New Hartford
How far do you travel to come to our office?	0-5 miles 5-10 miles 10-15 miles 15-30 miles Over 30 miles